Customer Support Rep

• Respond to customer inquiries via phone, email, or chat.
  
• Resolve customer issues and complaints in a timely manner.
  
• Provide product or service information to customers.
  
• Document customer interactions and maintain records.
  
• Process orders, returns, and refunds.
  
• Collaborate with other departments to address customer needs.
  
• Maintain a high level of product knowledge.
  
• Follow established customer service procedures and guidelines.
  
• Meet customer service metrics and satisfaction goals.
  
• Continuously improve customer support skills and knowledge.