Phone Support Agent

• Answer incoming phone calls from customers or clients.
  
• Listen to and address customer inquiries and concerns.
  
• Provide information about products, services, or policies.
  
• Follow company scripts and guidelines for phone interactions.
  
• Escalate complex issues to senior support staff or supervisors.
  
• Record and maintain accurate call logs and customer information.
  
• Offer solutions and resolve customer problems to their satisfaction.
  
• Maintain a professional and courteous phone manner.
  
• Collaborate with other departments for issue resolution.
  
• Meet call handling and customer satisfaction targets.