Live Chat Agent

• Provide real-time assistance and support to website visitors via live chat.
  
• Answer customer inquiries and resolve issues promptly.
  
• Guide customers through product or service selection.
  
• Collect and record customer information and feedback.
  
• Escalate complex issues to higher-level support when necessary.
  
• Maintain a professional and friendly tone in chat interactions.
  
• Keep up-to-date with product knowledge and company policies.
  
• Meet performance metrics, such as response time and customer satisfaction.
  
• Collaborate with other customer support channels for issue resolution.
  
• Provide proactive support by suggesting solutions and upselling when appropriate.